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RMR Support

Read our FAQ below for answers to common inquiries, including tutorials for submitting ECG readings with popular devices. If we don’t answer your question there, don’t hesitate to reach out and we will get back to you soon!

Frequently asked questions

What are arrhythmias?
An arrhythmia, or irregular heartbeat, is a problem with the rate or rhythm of your heartbeat. Your heart may beat too quickly, too slowly, or with an irregular rhythm.

It is normal for your heart rate to speed up during physical activity and to slow down while resting or sleeping. It is also normal to feel as if your heart skips a beat occasionally. But a frequent irregular rhythm may mean that your heart is not pumping enough blood to your body. You may feel dizzy, faint, or have other symptoms.

Arrhythmias are treatable with medicine or procedures to control the irregular rhythms. If not treated, arrhythmias can damage the heart, brain, or other organs. This can lead to life-threatening stroke, heart failure, or cardiac arrest. During cardiac arrest, the heart suddenly and unexpectedly stops beating, causing death if it is not treated within minutes.

If you have been diagnosed with an arrhythmia, your doctor may talk to you about healthy lifestyle changes you can make. You may need to avoid activities that may trigger your arrhythmia. These steps may help prevent your arrhythmia from getting worse.1
What is AFib?
Atrial fibrillation is a quivering or irregular heartbeat, or arrhythmia. Atrial fibrillation, also known as AFib or AF, can lead to blood clots, stroke, heart failure and other heart-related complications. Over 12 million people are projected to have AFib by 2030.2

‍Here’s how patients have described their experience:

“My heart flip-flops, skips beats, and feels like it’s banging against my chest wall, especially if I’m carrying stuff up my stairs or bending down.”

“I was nauseated, light-headed and weak. I had a really fast heartbeat and felt like I was gasping for air.”

“I had no symptoms at all. I discovered my AFib at a regular check-up. I’m glad we found it early.”
Who are the experts reading my ECGs on the RMR app?
Your ECG recordings will be interpreted by ReadMyRhythm’s board-certified Cardiologists.
What rhythms do experts on the RMR app look for?
The cardiologists performing your review are able to identify 20+ arrhythmias.
How is the RMR app different than other heart monitoring apps?
While other ECG interpretation services use physicians or technicians to read ECG recordings, ReadMyRhythm uses board-certified Cardiologists to interpret your ECG recordings. Also RMR can help you locate a Cardiologist practice in your area if you need to schedule a visit.
What devices can I use to record my ECG?
If you have a device that can capture an ECG, we can read it for you. The RMR App accepts ECG readings from all prerecorded ECG files. This can include readings from a smartwatch or a personal at-home ECG device, such as an Apple Watch series 4 or later, Fitbit, Samsung, Kardia, and many others.
My follow up recommendation states "Follow Up: Urgent...Contact your physician within 24-48 hours". What if I do not have a physician?
If you do not currently have a physician, then you can contact a cardiology office using the “Find a Cardiologist” button in the app.

APP SUpport

1. How do I upload an ECG?
Check out our tutorial for sharing an ECG from the Apple 'Health' app

We also have a tutorial for sharing an ECG from Kardia
‍
  1. After signing into the RMR app, agree to the Terms of Service and then you will see the next screen entitled “Image Upload”.
  2. Tap the “Choose an ECG Image” button
  3. You will be brought to a new screen that includes your phone’s photo library.
  4. Tap the photo image of the ECG tracing that you wish to upload then press select at the top left of the screen.
If you are using the Apple Health App to store you ECGs, follow these steps to upload your file:
  1. Leave the RMR app.
  2. Open your Health app on your phone.
  3. Once in your Health app, click on the ECG that you would like to import into the RMR app.
  4. Then click on the top right corner of the Export icon.
  5. Scroll to find the RMR app icon and select it.
  6. Tap post in the top right corner of the dialog box.
  7. This will automatically return you to the RMR app where you will see your ECG uploaded into the app.
If you are uploading a Kardia recorded ECG, follow these steps to upload your file:
  1. Leave the RMR app.
  2. Open your Kardia app on your phone.
  3. Select “History” from the bottom bar of your home screen.
  4. Select the ECG you wish to have interpreted.
  5. Select the Envelope icon in the top right corner.
  6. Next, select the Share PDF button.
  7. A password encryption option will pop-up. Select skip.
  8. Your ECG will then be displayed.
  9. Then click on the top right corner on the Export icon.
  10. Scroll to find the RMR app icon and select it.
  11. Tap post in the top right corner of the dialog box.
  12. This will automatically return you to the RMR app where you will see your ECG uploaded into the app.
  1. Once your ECG is loaded into the app, tap continue and then check any conditions that apply. Describe your symptoms or any additional information you wish to convey in the dialogue box.
  1. Once your ECG is loaded into the app, tap continue and then check any conditions that apply. Describe your symptoms or any additional information you wish to convey in the dialogue box.
2. How do I provide payment?
On the “Payment” page tap on the “add a new card” and then add the requested credit card information. Once your card is added, tap the “Checkout” button to complete payment. You will receive an email confirmation at your provided email address. You can also use Apple Pay to charge your card.
3. My reading returned yellow stating it was "uninterpretable." Was I billed for this submission?
Yes. Your credit card was billed. However, you will have 30 days to resubmit an ECG without an additional charge. To re-submit an ECG click the “Re-submit” button on the re-submission page. Common causes of an “Uninterpretable” reading include motion during the recording and or poor skin contact.
4. My reading returned yellow stating "uninterpretable." What do I do next?
This means the ECG provided was associated with an artifact that would not allow for a proper reading by the physician. Re-record the ECG tracing using your wearable device. Tap on the reading listed in yellow as Uninterpretable. It will take you to a re-submission page where you can resubmit the new recording. You will have 30 days to re-submit the ECG without additional charge. Common causes of an “Uninterpretable” reading include motion during the recording and or poor skin contact.
5. My password does not work. How do I reset?
Click the “Click Here” text next to “Forgot your password” and underneath the “Login” button on the Login page. You will be prompted to send an email request to change your password after which an email will be sent to the provided email account with directions on how to update your password.
6. I need help navigating the app. Who should I reach out to?
If you need help navigating through our platform, please contact our support team and we would be happy to help!

Email for support

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1 What are arrhythmias? Citing: https://www.nhlbi.nih.gov/health/arrhythmias
2 What is AFib? Citing: https://www.heart.org/en/health-topics/atrial-fibrillation/what-is-atrial-fibrillation-afib-or-af
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